ALW Massage Therapy

Policies

Audrey Washington

Policies and Procedures

1.  We reserve the right to refuse service to anyone that is saying inappropriate things  or behaving inappropriately.

2.  NO call and NO shows will be charged a $30 fee.

3.  Cancellation policy is 24 hours for week day appointments.  Saturday cancellation must be 48 hours before the scheduled appointment time. Failure to do so will result in a cancellation fee charge.

4.  Arizona Trade Customers----> Clients using AZ Trade will be limited to 5 clients per month. If you have used the AZ trade for massage we ask that you schedule for the next month using your trade so someone else can get in for bodywork.

 

 

Please note the following information regarding expired gift certificates:

1. Gift Certificates are issued with a 1 year expiration date from date of purchase.

2. Expired gift certificates that are 30 days past the 1 year (12 Months) expiration date will be honored on a case by case basis.

3. Expired gift certificates that are over the 1 year expiration date but not older than 60 days past the 1 year expiration will be honored at 50% of the regular massage price.  For example, 60 min massage is $70.00 the client will have to pay half of the cost of the session.

4.  There is no refund on unused gift certificates.

5. If you no show and no call using your gift certificate you can reschedule after the $30.00 no show fee has been paid. 

 Any questions or concerns regarding expired gift certificates please contact Audrey at 480-221-8099

 

(480) 221-8099 cell

4001 E. Mountain Sky Ave
Suite 101
Phoenix, AZ 85044

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